Our customer service involve developing bonds with your customers, hopefully leading to longterm relationships. It creates advantages for both customers and your business alike. Customers benefit because the business is providing a service that meets their needs.
The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business. However, good customer service is not easily achieved. We take time to establish. It requires investment to deliver consistent standards.
The focus in all operations is on providing quality customer service. This helps you in the marketplace. The intention has been to avoid becoming a faceless call center. Individuals are well trained and are empowered to act on customer issues. This means that your costumers are not passed from one person to another, this is something very annoying and we avoid do this.
The same customer representative will phone to deal with an issue, so that the customer is not always dealing with different individuals. In this way, we get to know your customers. It can even provide a personal touch, like occasionally sending flowers to a customer or their partner to mark a birthday.
To maintain these standards we identifie what customers expect from your business in terms of customer service provision. It then builds these customer expectations into the services it provides. For example, this involves:
- ensuring our colleagues are courteous and informed that they know about the your products and services
- dealing with any complaints promptly and fairly
- following up sales
- offering informed guidance on any products that are available (subject to financial regulations).